is serious about being transparent and professional in
our services to current and future clients. We have come
up with several (30) Frequently Asked Questions (FAQs)
commonly posed to
and Web Design companies around the globe. If you have a
question that is not answered here or you want to
discuss any facet of your website design/redesign;
or call 709-697-4944.
will it take for my web site to be designed?
timeframe of a website design project is often
determined by the client. If you have a deadline in mind
we will do our utmost to meet that date. The most common
delay in the creation and completion of a new website is
waiting for content (text/images) to be sent to us by
the client. BRM will help provide direction and support
in assisting with expedient development.
website design is completed - what post development
services do you offer?
support any website BRM designs and are available
24/7/365 should you encounter any problems or require
enhancements. We offer web site maintenance so that your
website always remains current and innovative.
format should I supply text and pictures about my
business for my new website?
helpful to us if you are able to provide text and
pictures in electronic format - for example; the files
outputted by digital cameras and text in MS Word, Word
Perfect, or similar format. If this is not possible, we
can assist in information gathering ready for use on the
website design be" Search Engine" friendly?
websites are created with search engines in mind and the
website design is compliant with search engine
guidelines. It is a good idea for your website to be
re-evaluated in time as over a period of time the search
engines do alter their rules and algorithms and you will
want to be certain that your website is kept up to date
and complies with new rules and regulations.
How do I
choose which web designer to design my website? Why
choose Blue River Media?
thousands of web designers around the world to choose
from. Most advertise on the Internet just like we do.
BRM prides itself on being a professional service
keeping in mind transparency, scalability, and
innovation. We also realize every client is unique as
are their needs so customize all projects to meet
specific client requirements. Furthermore, BRM is a
well-established company located in St. John’s; NL
and Labradoreans are proud people known around the world
for a hard work ethic and respect for others. At Blue
River Media, we highly respect our clients and continue
to grow our business through a positive perspective and
commitment to professionalism.
I run a
small/medium size business and want an online presence
to promote my business in a professional manner to new
customers and to provide a more professional image to
existing customers. What do I need to achieve this?
You need a professionally developed website, a domain
name, and hosting facilities for your website. You also
need the website to be uploaded onto your hosting
facilities and promoted to the search engines.
hidden costs associated with web design services?
discuss with you your website requirements and then
price accordingly and once you have placed an order for
your website design with us, that price is strictly
How do I
update my website? Do I do it myself or does BRM provide
many different methods that can be used to update
websites. The method you choose and the functionality we
build into your website design is solely up to you
although of course we will be glad to advise you which
method will suit your needs.
If you have a small/medium website consisting roughly of
just a 4 - 6 pages or will only wish to make changes
very infrequently, then usually it is more cost
effective simply to ask BRM to carry out these changes
for you. Other methods are largely dependant upon how
much data or information and pictures you have and how
you store this information at present.
We can provide an on line content management system or
database system where you can either update individual
products/pages/services or particular sections of your
website. E.g. Private Membership Area
committed to BRM for any site maintenance or updates I
wish to do once my website is completed?
your website is designed it belongs to you and you can
commission anyone to update it for you - although of
course we would like to think that you are happy with
our services and will continue to use us for your
Will all end
users see my web site the same way?
website visitors will see some things differently
depending on their browser, screen resolution setting
and their individual computer settings and toolbars. We
design sites with that in mind and preview them in
several browser types and resolution settings before
publishing. Obviously as technology altars then
eventually all websites may need reevaluation.
provide us with all of our current and future web design
and hosting services?
Yes - we
are your one stop company to provide all your web
services. Call or email BRM with any needs and or
concerns. BRM can register your domain name, design your
website, provide your web hosting and arrange your email
accounts for you.
Do you use
Flash animation in your website design?
Yes we do
use flash as and when required. It is important to note
that there are times when flash animations can be an
asset but it would be unwise to use "flash" to create an
entire website or even entire pages of your website as
search engines are not able to read the content of flash
and therefore any words used in animations will not be
indexed by the search engines.
Generally it is best to use flash for smaller banners,
advertisements or demonstrations and incorporate the
flash animation into a web page, which also includes
some written text in html. This way the search engines
will be able to index your information. Hybrid sites are
often the answer and in many cases, cost effective
static web sites is the best option.
Can I get e-mail(s)
with my website?
Yes - you
can have 5 to as many email(s) as you need depending on
which hosting package you choose. E.g. firstname.lastname@example.org,
Can I see
how many visitors I've had to my website?
Yes - we
can provide web tracking software which records where
you visitors are coming from and which pages they looked
at, which search engines are being used, which phrases
are being typed into which search engines and many more
interesting web tracking facts which you should find
useful for future marketing campaigns. Of course, a
basic Hit Counter too is offered.
Can I have
an e-commerce system for my website?
have Secure Servers (SSL) which use the latest
encryption methods to ensure that your customers can buy
and/or view the website knowing that the information
they enter is secure and safe. If you wish your
customers' payments to be "cleared on line" we can
interface to organizations like Pay Pal, Verisign, and
Yahoo or whichever third party you like.
When can I
update my website content?
website we have designed for you includes a Content
Management System then you can access your
administration areas from anywhere as long as you have
an internet connection and make updates instantly as
frequently as you wish. If your website was designed
without using this type of system and you don't have
necessary web design skills, then we can update the
website for you. Our charges are very reasonable…
Is there any
training provided with the Content Management System -
Content Management Systems BRM creates is customized and
are very easy to use and do have explanatory notes
included where necessary. We run through the
administration screens with you when we design the site
for you – however; if at any time you have any
questions, we are available to discus via physical
meeting or telephone procedures and/or answer any
queries you may have.
will a website cost me?
of a web site varies depending on the site and
complexity. Estimation - A small web site with just a
few static pages would cost as low as $500.00 whereas a
full ecommerce website with a large number of pages and
a CMS system costs starting at $2500.00 but truly
depends on complexity of the project. If you give us a
call we will be please the discuss with your website
design requirements and give you a fixed quotation as we
understand everyone’s need is specific.
display any banners or pop-up ads on my website?
Absolutely not! - It's your website and you have total
control over the content and who advertises on it.
have a website and I need it updated or maybe even a
redesign; can you help me?
would be happy to look at your existing website and give
you a quote for updating it. BRM has redesigned many web
sites to help clients make their web presence both
innovative and current. An appeasing look as well as
ease of navigation is every client’s goal we pride
ourselves on achieving.
We can redesign, retaining your company corporate style
or we can redesign to give you a complete new image. Is
your website up to date - let us provide you a Free of
Charge Website Evaluation - we can redesign your website
to take advantage of the latest web technologies
What if I do
not like the original design suggestion by BRM?
If you do
not like the ‘initial’ design that we have suggested for
you, we will discuss further to determine what specific
design you would like to see and then resend based on
your suggestions. With your guidance for improvement,
BRM will meet your needs on a second draft and add
content once design is approved. BRM often base our
initial suggestion on your logo and business model.
Will I find
my website on the search engines?
Yes - we
always design websites to be search engine friendly.
website design is completed can you provide web hosting?
can arrange to host your website on our secure web
server located locally in St. John’s, NL.
Can I have a
professional email address?
email address look professional? Is your web hosting
company flexible? It is amazing to find that in this day
and age, some companies have still not realized how
important their email communications are. Your email
address may actually be more important to your image
than your logo, letterhead or business cards combined!
additional qualities do BRM provide in web site
websites that are user-friendly. Websites that are
visually appealing, creative in design and also have
great functionality. They are effective as business
tools. We know the value of the different web design
features that can be used and we know which design
features work and why they work.
register a domain name through BRM?
absolutely! Domain registration is an important service
we offer on a yearly basis. If it is available, we will
secure for you.
Who owns the
website once the website design is completed?
website belongs to you - we send you a copy of the
website on DVD once all fees have been paid to BRM. This
copy is for your retention and should you wish to use
another web design or web hosting company - you are
completely at liberty to take this copy to them for them
Do I need to
sign a Service Agreement?
prefer for both yours and our records to have a Service
Agreement in place with agreed upon Scope of Work and
Pricing Model. Again, transparency is the key to
Is a deposit
Yes – BRM
requests a deposit of 25 to 50%. Remaining funds paid
upon approval of final design before going ‘Live’.
Do you have
Yes – BRM
provides financing as agreed upon in the terms of the
Service Agreement. OAC